NOTICE OF SECURITY INCIDENT
SonicWall Customer,
As part of our commitment to transparency, we are notifying you of an incident that exposed firewall configuration backup files stored in certain MySonicWall accounts. Access to encrypted credentials and other information contained in the exposed backup files could make exploitation of firewalls significantly easier for threat actors.
Due to the sensitivity of the configuration files, we highly encourage customers to take the following steps immediately:
- Log into MySonicWall to review the list of serial numbers that may have been impacted.
- For each impacted firewall, follow the containment and mitigation instructions posted at: http://sonicwall.com/support/knowledge-base/250915160910330
We have a dedicated support service team available to help you with any of these changes. If you need any assistance, please login to your MySonicWall account and open a case with our Support team. You can access your account at: https://www.mysonicwall.com/muir/login.
After our security teams identified the issue, we immediately began an investigation and contained the incident by making security, infrastructure and process changes to the storage and access of MySonicWall backup files.
Sincerely,
The SonicWall Team